I love this 12 string!! It's sound surpassed my fairly high expectations, both acoustic and plugged electro-acoustic. Build quality, finish and setup, out of the box are superb, as is the quality of the hardshell case. It arrived almost in tune, and took very little retuning to get playing, a breeze with the onboard tuner, and it seems to hold its tuning very well (like my Fender 6 string acoustic also does). Playability is great, this is my first 12 string (owned) and I thought I might struggle a bit at first, but no, I'm finding playing it a breeze and getting some lovely sounds from it already. It's definitely inspired me to play and invites me to do so. Superb! The price was also very good, the best I could find. Delivery took 6 days to UK (4 working day) and arrived on the first day of the two day estimated deliver window. I'm really happy with the guitar, the price and the service.